These Terms & Conditions apply to the use of the GAP Coaching website and to coaching services provided by GAP Coaching / Gareth Allen (“we”, “us”, or “our”).

By using this website or engaging our coaching services, you agree to these Terms & Conditions.

1. About GAP Coaching

GAP Coaching is a performance coaching service operated by Gareth Allen.

Our services include coaching designed to support individuals, business owners and leaders with areas such as:

• Business performance
• Leadership
• Goal setting
• Accountability
• Personal and professional development
• Resilience
• Performance improvement
• Business planning and focus

The specific services provided will depend on the requirements agreed with each client.

2. Coaching Services

Coaching is a collaborative process.

We will work with you to identify objectives, explore challenges, develop actions and provide accountability and support.

Coaching is intended to help you make your own decisions and take responsibility for your actions.

We do not guarantee that coaching will result in any particular business, financial, career or personal outcome.

Results will depend on a number of factors, including your circumstances, commitment, decisions and actions.

3. No Guarantee of Results

While we aim to provide high-quality coaching and practical support, we cannot guarantee specific results.

Any examples, testimonials or statements about potential outcomes should not be interpreted as a promise or guarantee of a particular result.

You remain responsible for your own decisions, actions and outcomes.

4. Coaching Is Not Professional Advice

Unless expressly agreed otherwise, GAP Coaching does not provide legal, financial, medical, psychological, accounting or other regulated professional advice.

Information discussed during coaching should not be treated as a substitute for advice from an appropriately qualified professional.

Where a matter requires specialist advice, you should seek advice from a suitably qualified professional.

5. Consultations

We may offer an initial consultation to understand your requirements and determine whether our coaching services are suitable for you.

A consultation does not automatically create a coaching agreement.

Any ongoing coaching arrangement, fees and services will be agreed separately where applicable.

6. Appointments

Where a coaching session or consultation has been arranged, you are expected to attend at the agreed date and time.

If you are unable to attend, please provide reasonable notice wherever possible.

We reserve the right to charge for missed appointments or late cancellations where this has been agreed as part of your coaching arrangement.

Any specific cancellation terms agreed with you will take precedence over this general provision.

7. Fees and Payment

Fees for coaching services will be communicated and agreed with you before paid services begin.

Where payment is required, payment must be made using the method and within the timeframe agreed with you.

If an invoice remains unpaid, we reserve the right to suspend or terminate coaching services until payment has been received.

Unless otherwise agreed in writing, fees are non-refundable for coaching sessions that have already been delivered.

Any applicable cancellation or refund arrangements will be communicated before you commit to paid services.

8. Client Responsibilities

To get the most from coaching, you are responsible for:

• Providing accurate information
• Being open and honest during coaching sessions
• Attending agreed appointments
• Completing agreed actions where appropriate
• Making your own decisions
• Taking responsibility for implementing agreed actions
• Informing us of any circumstances that may affect the coaching relationship

We cannot be held responsible for outcomes resulting from a client’s failure to act on agreed recommendations or actions.

9. Confidentiality

We respect the confidentiality of information shared during coaching.

Information provided by you will not normally be disclosed to third parties without your permission, except where:

• Disclosure is required by law
• Disclosure is necessary to comply with a legal obligation
• We reasonably believe disclosure is necessary to prevent serious harm
• Disclosure is necessary to protect our legal rights or interests

If coaching is provided to employees or members of an organisation, separate confidentiality arrangements may apply.

10. Intellectual Property

All original materials provided by GAP Coaching, including written materials, documents, frameworks, exercises, website content, graphics and other resources, remain the intellectual property of GAP Coaching or the relevant rights holder unless otherwise stated.

You may use materials provided to you for your own personal or business development purposes.

You must not reproduce, sell, distribute, publish or commercially exploit our materials without our prior written permission.

11. Website Content

We make reasonable efforts to ensure that information published on this website is accurate and up to date.

However, we do not guarantee that all information is complete, accurate or current at all times.

Website content is provided for general information and should not be considered professional advice.

We may update, change or remove website content at any time without notice.

12. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience or additional information.

We do not control and are not responsible for the content, availability, security or privacy practices of third-party websites.

Visiting a third-party website is at your own risk and subject to that website’s own terms and policies.

13. Website Availability

We aim to keep the website available and functioning correctly, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend access to the website for maintenance, updates, security reasons or other operational requirements.

14. Limitation of Liability

To the fullest extent permitted by law, GAP Coaching will not be liable for indirect, incidental or consequential losses arising from the use of our website or coaching services.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

15. Ending the Coaching Relationship

Either party may end an ongoing coaching relationship in accordance with any specific agreement between the parties.

We may suspend or terminate services where:

• Fees remain unpaid
• A client repeatedly fails to attend agreed sessions
• The coaching relationship is no longer appropriate
• A client behaves abusively, threateningly or inappropriately
• Continuing the relationship would create a legal, ethical or professional concern

Any outstanding fees for services already provided will remain payable.

16. Acceptable Use of the Website

You agree not to use this website:

• For any unlawful purpose
• To attempt to gain unauthorised access to the website or its systems
• To introduce malicious software
• To interfere with the operation or security of the website
• To copy or misuse website content
• In a way that could damage our business, website or reputation

17. Privacy

Your use of this website and our services is also subject to our Privacy Policy, which explains how we collect and process personal information.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised “Last updated” date.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms & Conditions, where applicable.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions or our services will be subject to the jurisdiction of the courts of England and Wales, unless applicable law requires otherwise.

20. Contact Us

If you have any questions about these Terms & Conditions, please contact:

GAP Coaching / Gareth Allen
Email: garethallen@gapcoaching.co.uk
Telephone: 07964 748838